Emergence Health Network (EHN) and its dedicated staff are committed to assisting El Paso’s most vulnerable citizens, the residents with mental illness, intellectual developmental disabilities (IDD) and/or substance use disorders. At EHN, we help individuals and their families find the resources and treatments needed to improve their quality of life and function as independently as possible.
EHN is proud to have created impactful change in the delivery of mental health, IDD, and addiction services throughout the years in the West Texas region. In 2021 EHN celebrated its 55th anniversary and although we have undergone name changes, our commitment to our residents has remained a top priority. As the Local Mental Health Authority (LMHA) and Intellectual Developmental Disabilities Authority (LIDDA) in El Paso County, EHN is responsible for meeting the needs of our residents through service delivery and planning, policy and resource development.
To learn more about EHN’s role as the LMHA and LIDDA in our community click HERE
We believe the quantity and quality of services we provide is unmatched in our area. EHN has dedicated employees and staff leaders who have contributed to the growth of the organization and expansion of services benefiting our residents. As the largest mental health, IDD and substance use treatment provider in El Paso, we have multiple service locations and clinics where we assist a wide array of our population to include adults, children, veterans, the homeless and justice-involved individuals.
To view the guide to EHN’s conduct policies and expectations click HERE
Emergence Health Network has approximately 630 employees who serve an estimated 15,000 clients in El Paso, Texas. Driven by our dedicated leadership and staff, EHN has provided decades of exceptional care aimed at improving the lives of those we serve.
To learn more about EHN’s administrative staff click HERE
Emergence Health Network is administered by a Board of Trustees consisting of seven persons appointed by the County of El Paso and the El Paso County Hospital District. Each entity appoints three individuals. The seventh member will be jointly nominated by the County Judge and Chair of the Hospital District Board of Managers. The term of office for board members is two years with no trustee serving more than three consecutive full two-year terms.
To view the EHN Board Agendas and learn more click HERE
Emergence Health Network (EHN) ensures superior recovery-based services for mental health, intellectual/developmental disability, and related conditions for the people of El Paso County.
Emergence Health Network will lead behavioral and developmental services in the El Paso region ensuring access to quality services, advocating for a better quality of life, and providing strength, hope, and recovery for persons with mental illness, and intellectual/developmental disabilities, and substance abuse disorders.
- Engage our customers by communicating the benefits of services and recovery
- Celebrate our customer’s strengths when participating in services
- Foster hope in every service delivered
- Demonstrate evidence of our customer’s successes toward recovery
- Recognize our customers and staff for all achievements made
- Ensuring Quality
- Improving Access
- Increasing Communications
- Enhancing Resource Development
- Strengthening the Organization
Consolidated Local Service Plan
To view the Consolidated Local Service Plan click HERE
Local Intellectual / Developmental Disability Authority Service Plan
To view the LIDDA Service Plan click HERE
Local Provider Network Development Plan
To view the Local Provider Network Development Plan click HERE
EHN Operational Plan
To view the EHN Operational Plan click HERE
Emergence Health Network (EHN), through a contract with the Health and Human Services Commission (HHSC) of Texas, manages the execution of 39 state required performance measures in a fiscal year. The fiscal year for EHN starts every year on September 1 and concludes August 31.
The distribution of the state required performance measures are for both adult and children populations in El Paso County. The measures for children are identified by the CAD acronym which stands for Children’s/Adolescent Mental Health.
The information provided on EHN’s FY18 performance in meeting the state required outcome measures is provided in terms of quarterly performance.
Click HERE to view the data.
Individuals calling The Joint Commission’s patient safety event phone line at 1-800-994-6610 will receive automated instructions on how to file a report or concern; the line will no longer be answered by a staff member. This is being done to lessen confusion and to provide more accurate information for the caller. In particular, this will help address the issue of callers attempting to contact by phone to report patient safety events, as these reports must be submitted in writing.
According to Accreditation Participation Requirement (APR) standard APR .09/01/01, organizations need to update their notice instructing patients on how to contact The Joint Commission with the following information about reporting patient safety concerns:
- At jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
- By fax to 630-792-5636
- By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181
Reports of patient safety events to The Joint Commission must include the health care organization’s name, street address, city and state.
In the course of evaluating a report, The Joint Commission may share the information with the organization that is the subject of the report. Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for reporting quality of care concerns to The Joint Commission.
Patient safety events reports can be submitted anonymously and confidentially. However, those who provide their name and contact information enables The Joint Commission to contact them for more information, if necessary, and to confirm how the report is handled.
Accredited and certified organizations can still reach OQPS by emailing firstname.lastname@example.org or calling the Sentinel Event Phone Line at (630)792-3700. The process of self-reporting sentinel events remains the same. OQPS cannot determine over the phone if an event meets Sentinel Event criteria. Health care organizations must open a Sentinel Event Report on the Joint Commission Connect extranet site by selecting “Self-Report Sentinel Event” from the dropdown list of “Continuous Compliance Tools.” After the Sentinel Event Report is reviewed, the patient safety specialist assigned to the incident will call the employee who opened the report to discuss review-ability and next steps.
To view the EHN Joint Commission Quality Report click HERE
To view the Behavioral Health National Patient Safety Goals click HERE
The Americans with Disabilities Act (ADA) requires state and local governments, businesses and non-profit organizations to provide goods, services and programs to people with disabilities on an equal basis with the rest of the public.
To view the EHN ADA Compliance and Transition Plan click HERE
To view the EHN ADA Checklist click HERE
To view the EHN Client Rights Non-Discriminatory Policy and ADA Statement click HERE
HHSC Grievance Reporting Acknowledgement
At admission, Emergence Health Network (EHN) provides and explains the agency’s grievance procedures to all clients, and family members. If any individual at the facilities wants to file a grievance against EHN, the contact information to do so is listed below for the Texas Health and Human Services (HHS) Ombudsman’s Office in a public area for
participants and visitors to view it.
HHS Ombudsman’s Contact Information
HHS Office of the Ombudsman
P.O. Box 13247
Austin, Texas 78711-3247
Document Control No.:4109
Effective Date: 02/12/2021