About Us

Emergence Health Network (EHN) and its dedicated staff are committed to assisting El Paso’s most vulnerable citizens, the residents with mental illness,  intellectual developmental disabilities (IDD) and/or substance use disorders.  At EHN, we help individuals and their families find the resources and treatments needed to improve their quality of life and function as independently as possible. 

EHN is proud to have created impactful change in the delivery of mental health, IDD, and addiction services throughout the years in the West Texas region. In 2021 EHN celebrated its 55th anniversary and although we have undergone name changes, our commitment to our residents has remained a top priority.  As the Local Mental Health Authority (LMHA) and Intellectual Developmental Disabilities Authority (LIDDA) in El Paso County, EHN is responsible for meeting the needs of our residents through service delivery and planning, policy and resource development. 

To learn more about EHN’s role as the LMHA and LIDDA in our community click HERE

We believe the quantity and quality of services we provide is unmatched in our area.  EHN has dedicated employees and staff leaders who have contributed to the growth of the organization and expansion of services benefiting our residents. As the largest mental health, IDD and substance use treatment provider in El Paso, we have multiple service locations and clinics where we assist a wide array of our population to include adults, children, veterans, the homeless and justice-involved individuals.

To view the guide to EHN’s conduct policies and expectations click HERE

Emergence Health Network has approximately 630 employees who serve an estimated 15,000 clients in El Paso, Texas.  Driven by our dedicated leadership and staff, EHN has provided decades of exceptional care aimed at improving the lives of those we serve.  

To learn more about EHN’s administrative staff click HERE 

Emergence Health Network is administered by a Board of Trustees consisting of seven persons appointed by the County of El Paso and the El Paso County Hospital District. Each entity appoints three individuals. The seventh member will be jointly nominated by the County Judge and Chair of the Hospital District Board of Managers. The term of office for board members is two years with no trustee serving more than three consecutive full two-year terms.

To view the EHN Board Agendas and learn more click HERE

Mission

Emergence Health Network (EHN) provides person-centered health care for El Paso and the surrounding communities with a specialty in aiding individuals with behavioral health, intellectual or developmental disabilities, and related conditions.

Common Purpose

We empower our community by delivering exceptional care to enhance well-being.

Safety

• We promote a safe place where we strengthen the well-being of our community. 

Connection

• We build relationships to help promote belonging, understanding, and empowerment.

Innovation

• We embrace change through creative approaches to help ourselves and our clients grow.

Efficiency

• We streamline moments that matter to create high-quality, sustainable results.

Compassion

• We demonstrate compassion by providing a safe environment to promote open and authentic communication.
• We demonstrate compassion by actively listening to others with empathy.
• We demonstrate compassion by collaborating towards personalized solutions. 
• We demonstrate compassion by being respectful of others time, resources, and commitments.

Emergence Health Network, the El Paso Center for Mental Health/Intellectual Disabilities, invites individuals to submit written comments and recommendations on the Consolidated Local Service Plan and Local Provider Network Development Plan for Fiscal Year 2025.  

Written comments are due no later than Monday, December 16, 2024, and can be sent to Rene Navarro, EHN Chief Compliance Officer at rnavarro@ehnelpaso.org

Consolidated Local Service Plan

To view the Consolidated Local Service Plan, click HERE

Local Intellectual / Developmental Disability Authority Service Plan

Local Provider Network Development Plan

To view the Local Provider Network Development Plan, click HERE

EHN Operational Plan

To view the EHN Operational Plan click HERE

Emergence Health Network (EHN), through a contract with the Health and Human Services Commission (HHSC) of Texas, manages the execution of 39 state required performance measures in a fiscal year. The fiscal year for EHN starts every year on September 1 and concludes August 31.

The distribution of the state required performance measures are for both adult and children populations in El Paso County. The measures for children are identified by the CAD acronym which stands for Children’s/Adolescent Mental Health.

The information provided on EHN’s FY18 performance in meeting the state required outcome measures is provided in terms of quarterly performance.

Click HERE to view the data.

Individuals calling The Joint Commission’s patient safety event phone line at 1-800-994-6610 will receive automated instructions on how to file a report or concern; the line will no longer be answered by a staff member. This is being done to lessen confusion and to provide more accurate information for the caller. In particular, this will help address the issue of callers attempting to contact by phone to report patient safety events, as these reports must be submitted in writing.

According to Accreditation Participation Requirement (APR) standard APR .09/01/01, organizations need to update their notice instructing patients on how to contact The Joint Commission with the following information about reporting patient safety concerns:

• At jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
• By fax to 630-792-5636
• By mail to The Office of Quality and Patient Safety (OQPS),  The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

Reports of patient safety events to The Joint Commission must include the health care organization’s name, street address, city and state.

In the course of evaluating a report, The Joint Commission may share the information with the organization that is the subject of the report. Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for reporting quality of care concerns to The Joint Commission.

Patient safety events reports can be submitted anonymously and confidentially. However, those who provide their name and contact information enables The Joint Commission to contact them for more information, if necessary, and to confirm how the report is handled. 

Accredited and certified organizations can still reach OQPS by emailing patientsafetyreport@jointcommission.org or calling the Sentinel Event Phone Line at (630)792-3700. The process of self-reporting sentinel events remains the same. OQPS cannot determine over the phone if an event meets Sentinel Event criteria. Health care organizations must open a Sentinel Event Report on the Joint Commission Connect extranet site by selecting “Self-Report Sentinel Event” from the dropdown list of “Continuous Compliance Tools.” After the Sentinel Event Report is reviewed, the patient safety specialist assigned to the incident will call the employee who opened the report to discuss review-ability and next steps.

To view the EHN Joint Commission Quality Report click HERE

To view the Behavioral Health National Patient Safety Goals click HERE

The Americans with Disabilities Act (ADA) requires state and local governments, businesses and non-profit organizations to provide goods, services and programs to people with disabilities on an equal basis with the rest of the public.

To view the EHN ADA Compliance and Transition Plan click HERE

To view the EHN ADA Checklist click HERE

To view the EHN Client Rights Non-Discriminatory Policy and ADA Statement click HERE

HHSC Grievance Reporting Acknowledgement

At admission, Emergence Health Network (EHN) provides and explains the agency’s grievance procedures to all clients, and family members. If any individual at the facilities wants to file a grievance against EHN, the contact information to do so is listed below for the Texas Health and Human Services (HHS) Ombudsman’s Office in a public area for
participants and visitors to view it.

HHS Ombudsman’s Contact Information

Website: http://hhs.texas.gov/about-hhs/yourrights/hhs-office-ombudsman
Phone: 877-787-8999
Fax: 888-780-8099
Mailing Address:
HHS Office of the Ombudsman
P.O. Box 13247
Austin, Texas 78711-3247

Document Control No.:4109
Effective Date: 02/12/2021