Anyone can access the EHN Crisis Hotline any time of the day or night. The hotline is manned by qualified mental health professionals and backed up by on-call professionals who are available to the public 24/7/365. Crisis Hotline Specialists initially provide verbal crisis resolution when they receive a call. Crisis Specialists are trained through their education and training to assist in verbal de-escalation and link individuals who need help to local mental health resources in the community, such as Emergence Health Network’s Crisis Intake Unit and Extended Observation Unit.
EHN is also contracted with the National Suicide Prevention Lifeline to take calls in the north to the northwestern part of Texas. We also constitute as a rollover center for areas such as Austin and Dallas when their call volume reaches capacity and a crisis operator is not available to answer from the initially designated call center for that area. It is separated by area code, so we receive many of the rural calls to the Lifeline. The Crisis Line also serves as the after-hours backup for the Sexual Assault Outreach Program, the Alzheimer’s Identification Program, and the Army Community Services Program.
Location: 1601 E. Yandell Street, Suite B
El Paso residents who are experiencing emotional distress or a severe mental health crisis can receive immediate, face-to-face counseling and crisis intervention at the EHN Extended Observation Unit. This Crisis Unit is open 24-hours a day, 7 days a week. The staff at the multi-bed facility provides up to 48 hours of observation and stabilization for individuals who need help coping with a situation. A psychiatrist is available if immediate medication or psychiatric intervention is needed.
This unit is also designed to divert individuals from emergency department utilization and jails to a place where they can receive proper mental health care. Qualified mental health professionals provide or link individuals to those services best suited to their needs. These services may include brief intervention, crisis counseling and support, referral for long-term treatment, and/or referral to the El Paso Psychiatric Center.
EHN works closely with local law enforcement agencies to care for members of our community and help to divert those with mental illness away from unnecessary incarceration and into appropriate treatments for their behavioral health needs. Through a partnership with the City of El Paso and El Paso Police Department, EHN has established Crisis Intervention Teams (CIT) involving the co-deployment of EHN’s trained mental health professionals and specially training officers who respond to 911 calls involving individuals experiencing a mental health crisis.
The teams know how to recognize the signs of a mental health crisis and how to properly respond to the individuals in these situations with the goal of de-escalating the crisis and through continuum of care, routing these individuals into proper care.