Anyone can access the EHN Crisis Hotline any time of the day or night. The hotline is manned by qualified mental health professionals at EHN available to the public 24/7/365 who are trained to assist in verbal de-escalation and link individuals who need help to local mental health resources in the community, such as Emergence Health Network’s Crisis Intake Unit and Extended Observation Unit.
- EHN Crisis Hotline: 915-779-1800
- Toll Free Crisis Hotline: 1-877-562-6467
- National Suicide Prevention Lifeline 1-800-273-8255 (TALK)
EHN accredited by the American Association of Suicidology and is also contracted with the National Suicide Prevention Lifeline.
LOCATION: 1601 E. YANDELL STREET, SUITE B
El Paso residents who are experiencing emotional distress or a severe mental health crisis can receive immediate, face-to-face counseling and crisis intervention at the EHN Extended Observation Unit. This Crisis Unit is open 24-hours a day, 7 days a week. The staff at the multi-bed facility provides up to 48 hours of observation and stabilization for individuals who needs help coping with life’s many emotional challenges or mental illness diagnosis. A psychiatrist is available if immediate medication or psychiatric intervention is needed.
This unit is also designed to divert individuals from emergency department utilization and jails to a place where they can receive proper mental health care. Qualified mental health professionals provide or link individuals to those services best suited to their needs. These services may include brief intervention, crisis counseling and support, referral for long-term treatment, and/or referral to the El Paso Psychiatric Center.
EHN works closely with local law enforcement agencies to care for members of our community and help to divert those with mental illness away from unnecessary incarceration and into appropriate treatments for their behavioral health needs. Through a partnership with the City of El Paso, El Paso Police Department, County of El Paso and the El Paso Sheriff’s Department EHN has established Crisis Intervention Teams (CIT) involving the co-deployment of EHN’s trained mental health professionals and specially training officers who respond to 911 calls involving individuals experiencing a mental health crisis.
The teams know how to recognize the signs of a mental health crisis and how to properly respond to the individuals in these situations with the goal of de-escalating the crisis and through continuum of care, routing these individuals into proper care.