Anyone can access the EHN Crisis Hotline any time of the day or night. The hotline is manned by qualified mental health professionals and backed up by on-call professionals who are available to the public 24/7/365. Crisis Hotline Specialists initially provide verbal crisis resolution when they receive a call. Crisis Specialists are trained through their education and trainings to assist in verbal de-escalation and link individuals who need help to local mental health resources in the community, such as Emergence Health Network’s Crisis Intake Unit and Extended Observation Unit.
EHN is also contracted with the National Suicide Prevention Lifeline to take calls in the north to northwestern part of Texas. We also constitute as a roll over center for areas such as Austin and Dallas when their call volume reaches capacity and a crisis operator is not available to answer from the initial designated call center for that area. It is separated by area code, so we receive many of the rural calls to the Lifeline. The Crisis Line also serves as the after-hours backup for the Sexual Assault Outreach Program, the Alzheimer’s Identification Program, and the Army Community Services Program.
Location: 1601 E. Yandell Street, Suite B
El Paso residents who are experiencing emotional distress or a severe mental health crisis can receive immediate, face-to-face counseling and crisis intervention at the EHN Extended Observation Unit. This Crisis Unit is open 24-hours a day, 7 days a week. The staff at the multi-bed facility provides up to 48 hours of observation and stabilization for individuals who need help coping with a situation. A psychiatrist is available if immediate medication or psychiatric intervention is needed.
This unit is also designed to divert individuals from emergency department utilization and jails to a place where they can receive proper mental health care. Qualified mental health professionals provide or link individuals to those services best suited to their needs. These services may include brief intervention, crisis counseling and support, referral for long-term treatment, and/or referral to the El Paso Psychiatric Center.
The Mobile Intake Crisis Unit (MICU) is a clinic on wheels that goes to designated locations allowing the community to access psychiatrists remotely. The MICU can also be called into action during a crisis situation in our community such as a natural disaster or to aid local first responders in their effort to help area residents.