Patient Portal

EHN offers a Patient Portal available to all EHN clients.  It’s a convenient way to stay connected to patient information. EHN understands that our client’s time is valuable, so through the EHN Patient Portal, time-consuming tasks are made simple.

Contact: (915) 887-3459


Click to access EHN Online Patient Services

EHN Online Patient Services are offered through a secure online website that gives patients convenient anytime access to their protected personal health information.  Using a secure username and password, patients can view health information such as; demographics, diagnosis, medications, recent doctor visits, and much more.  Individuals can give family members, such as parents or healthcare proxies, access to their Online Patient Services account.  This needs to be done at a clinic and requires consent from all those involved. All the information in an EHN Online Services account comes from a client’s Emergence Health Network electronic health record and allows you to:

  • View protected health information online
  • Send a message to request an appointment
  • Send a message to request prescription refills
  • Exchanged messages with providers between visits
  • Convenient online access whenever needed

To access your individualized account click here EHN Online Patient Services

To learn more about the services read below.

First time users:

At your next visit, tell your case manager that you are interested in setting up an EHN Online Patient Services account and provide them with your email address.  Once your account is setup, you will receive an email registration link that includes a PIN number to create your account.

To complete the registration process:

  • Click on the link provided in your verification email
  • Enter a new password
  • Enter your date of birth
  • Enter your first and last name
  • Enter your gender
  • Enter your phone number
  • Enter a new security question and security answer
  • Click on terms and conditions and then click continue
  • Enter your PIN number and click on complete

If you have questions email or call (915)887-3459


Contact: (915)242-0674

Physician’s Health Information Exchange (PHIX) streamlines the flow of a patient’s health information between health care providers.  With PHIX, a patient’s health information is safely stored in their Community Health Record which means all of their health information, including lab results, imaging, and prescriptions, is in one place. This can help a patient’s doctor manage their care.  In the past, health providers shared health records by telephone, fax, mail or limited computer networks.  It was time consuming and not the most reliable.   Today, doctors can located a patient’s health records in a matter of  minutes with PHIX.  The better flow of information between doctors, labs, and pharmacists gives a patient’s doctor a more complete picture of any health concerns and how to treat them.

If a patient’s doctor refers them to a specialists or there is an emergency,  an individual’s health record is already in the system.  That means no more second-guessing the names of medications and no more duplicate lab orders.

The health information will only be accessed on a need-to-know basis and providers determine what information will be included in a person’s Community Health Record that may include:

  • Diagnoses and treatment
  • Allergies and drug reactions
  • Medications and immunizations
  • Lab and x-ray results
  • Other clinical reports

Limited information may be used for community health purposes to identify  health trends and access service needs. However, a person will  never be personally identified for community health purposes.  The PHIX team will only have access to information to provide technical and administrative support.  PHIX will not sell a patient’s personal information for any reason.

An individual does not have to participate. At Emergence Health Network, a client must “opt in” in order to participate and can only do so by completing an “opt in” form that must be given to them by their assigned EHN caseworker.  Once completing the “opt in” form,  consumers must then return it to their assigned caseworker for processing.

If an individual decides later to “opt out” of the program, they can.  Simply request an “opt out” form from the designated case worker, fill it out and return it to the caseworker for processing. If a person decides to “opt out”, their health information will not be avaialbe through a Community Health Record. Only a patient’s name, address, gender, date of birth, and availability status will be viewable. A decision not to participate will not affect a person’s ability to receive healthcare through EHN.  It applies only to sharing information through PHIX and does not affect other authorized sharing of health information between providers.

To learn more speak to an EHN Caseworker, call (915)242-0674 or visit

The Emergence Health Network’s Patient Privacy Policy defines controls used to safeguard the protected health information of all EHN consumers.

Click here to view  EHN Patient Privacy Policy

The Emergence Health Network’s Notice of Privacy Practices describes how medical information about our EHN clients may be used and disclosed and how clients can get access to this information.

Click here to view EHN Notice of Privacy Practices English

Click here to view EHN Notice of Privacy Practices Spanish

As the Local Mental Health Authority in El Paso, Emergence Health Network is dedicated to serving individuals with a mental health, substance abuse diagnoses and/or intellectual/developmental disability. Although EHN is the largest provider for these services in El Paso County, there are also several other local groups/agencies that are valuable resources and committed to serving the residents of El Paso.

Click here to view the El Paso Community Resource Guide

If you would like a copy of your medical records, please click on the appropriate Consent to Release Information form below,  print it out and complete the form.

You  will need to submit the form, along with a copy of your photo ID by either:

  • Fax to 915-351-4707 or 915-629-2680
  • Drop off information at 1600 Montana Ave. El Paso, TX 79902 Attention: Medical Records
  • Email information to
  • Mail to Emergence Health Network, Attention: Medical Records 1600 Montana Ave. El Paso, TX 79902

If you need help filling out the form please call 915-887-3410 ext. 11135.  You can also click on the Consent to Release Information Form Sample below for added assistance.

Click here for Consent to Release Information Form English

Click here for Consent to Release Information Form Spanish

Click here for Consent to Release Information Sample Form

Questions and Answers:

  • Q: What happens after I submit my Release Information Form?
  • A: You will receive a phone call confirming that EHN has received your request.
  • Q: How long will it take for me to receive my records?
  • A: Your request will be sent to you within 7-10 business days from receipt.
  • Q: Who can I contact in case I have questions about my request?
  • A: You can contact Medical Records at 915-887-3410 ext. 11135 or by email at